This was a very refreshing read and probably
one of most entertaining to read. I loved the humbleness with which the author
describes everything and why and how it worked despite the fact that with huge
success gain one might expect people to lose modestly. Scaling up customer
loyalty is a phrase I had not heard of before and just they went about achieving
that by trying to understand their customers very culture is quite incredible.
This was an inspiring lesson to those who are intimidated about thinking big
or are afraid their concept will never scale up, if you apply few basic
concepts about how scale can be achieved and what they benefits and costs are,
there is nothing to fear!
No comments:
Post a Comment